Independent Visitor Scheme

Overview

We are doing an evaluation of the Independent Visitor Scheme to make sure that you and other stakeholders are getting what you need from the scheme.

We would really appreciate your honest answers to this survey to make sure that we understand the good parts of the scheme and where it could be made even better. The survey results will be reviewed by the managers of the IV scheme.

Data Protection/Privacy Statement

The Independent Visitor Scheme have created this evaluation in order to review our service in accordance with National Standards for the Provision of Independent Visitor Services, 2016.

The evaluation will involve the collection of your personal data which will be processed in accordance with the Data Protection Act 1998 and any subsequent replacement legislation, including the General Data Protection Regulations.

The personal data we collect will not be shared with anyone outside of West Sussex County Council and will be held securely on a computer for a period of up to 1 year before being appropriately destroyed. Personal data will not be retained for longer than necessary in relation to the purposes for which they are collected. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see the West Sussex County Council Privacy Policy (opens in new window).

Accessibility statement:

If you require any of the information for this project in an alternative format, please contact us on 0330 222 3655 or via email at Independent.Visitors@westsussex.gov.uk and we will do our best to assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 0330 222 3655.

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Please view the West Sussex County Council Accessibility Statement, for further details. Information about the accessibility of the Have Your Say Consultation Hub can be found by clicking on the 'Accessibility tab' which can be found right at the bottom of this page.

Where it exists, we will provide details of any project related content which is not fully accessible under a heading of 'Non-accessible content' below.

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at haveyoursay@westsussex.gov.uk.

Survey web browser compatibility

Please use one of the browsers below when completing the survey to ensure it looks and works as it should. These are:

· Microsoft Edge version 86 and above

· Chrome version 86 and above

· Firefox version 78 and above

· Safari version 14 and above

Hub Etiquette

The following are not enforceable rules, rather they are suggestions about etiquette to help keep the website respectful and constructive:

1. It's a good idea to read through the information on the site and the other participant comments before getting involved in the discussion yourself.

2. Always respect the views of other participants even if they don't agree with you.

3. Be constructive. It's okay to disagree with other forum participants, in fact we encourage debate, just keep the dialogue positive.

4. Always keep things civil. We recognize that this can be difficult sometimes, especially when you are passionate about an issue, but it is important to keep the discussion focused on the issues rather than letting it deteriorate into personal insults.

5. Once you've left your comment keep an eye on the project to see what other people have to say.

6. If you feel that someone has insulted you, report their comment to the moderator by clicking the “Alert Moderator” button. Don't perpetuate the dispute. The moderator will take a look at the offending comment and decide whether it should be removed.

7. Stay on topic. The projects on this website have been created for a specific purpose. Please stay within the boundaries of the subject matter.

8. Turn off the "CAPS LOCK". Writing in ALL CAPS is the equivalent of SHOUTING and can cause offence.

9. Choose one place to post each of your unique comments. Don't cut and paste the same comment into lots of different places on the website. These may be considered duplicates and could be removed.

10. Don't be a "troll". Trolls intentionally incite annoyance or offense. They do not participate constructively in the discussion and do not add any value to the debate.

11. Don't bully, harass or threaten other participants. If another participant proffers an opinion that you don't agree with, you have no right to demand that they support their position with a detailed argument. They do not have to respond to your questions. It is up to each individual to participate as much or as little as they wish.

12. Please respect the moderators. Their job is to keep the forum safe and constructive so that everybody gets to have their fair say. It is not always an easy job