WSCC Complaints Process Feedback

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Banner: Improving Our Customer Experience

Overview

At West Sussex County Council we want to find out whether our customers find it easy to access the support and information they need when they need it and that they are satisfied, and the best way to achieve this is to ask you!

My role is to understand and improve your experience when you contact us and my team are focused on engaging with those who have been through the process of logging a complaint. One way we are doing this is to ask you to complete a short survey and I would be really grateful if you could take a couple of minutes to complete it.

Thank you!

Julie Rendle-Eames, Head of Customer Experience

Overview

At West Sussex County Council we want to find out whether our customers find it easy to access the support and information they need when they need it and that they are satisfied, and the best way to achieve this is to ask you!

My role is to understand and improve your experience when you contact us and my team are focused on engaging with those who have been through the process of logging a complaint. One way we are doing this is to ask you to complete a short survey and I would be really grateful if you could take a couple of minutes to complete it.

Thank you!

Julie Rendle-Eames, Head of Customer Experience

  • WSCC Process Feedback

    337 responses

    Accessibility Statement

    If you need this information in an alternative format, or you experience any problems with this survey, please contact  us on 01243 777100 or e-mail feedback@westsussex.gov.uk and we will do our best to assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone you can contact us on 18001 01243 777100. 

    We are committed making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.    Please view the West Sussex County Council Accessibility Statement, for further details.  Information about the accessibility of the Your Voice Engagement Hub can be found by clicking on the Accessibility tab  which can be found right at the bottom of this page.  

    Data Privacy Notice

    West Sussex County Council is committed to protecting and respecting your privacy and security, and will process any personal or special category data in accordance with the General Data Protection Regulations, the 2018 Data Protection Act, and any subsequent relevant information.  

    The personal data we collect will not be shared with anyone outside West Sussex County Council Office and will only be used for the purpose stated. The data we collect will be held securely on computer for a period of up to two years before being appropriately destroyed. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see www.westsussex.gov.uk/privacy-policy.

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Page published: 06 Apr 2021, 12:22 PM