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Improving Our Customer Experience

WSCC Process Feedback

Accessibility Statement

If you need this information in an alternative format, or you experience any problems with this survey, please contact  us on 01243 777100 or e-mail feedback@westsussex.gov.uk and we will do our best to assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone you can contact us on 18001 01243 777100. 

We are committed making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.    Please view the West Sussex County Council Accessibility Statement, for further details.  Information about the accessibility of the Your Voice Engagement Hub can be found by clicking on the Accessibility tab  which can be found right at the bottom of this page.  

Data Privacy Notice

West Sussex County Council is committed to protecting and respecting your privacy and security, and will process any personal or special category data in accordance with the General Data Protection Regulations, the 2018 Data Protection Act, and any subsequent relevant information.  

The personal data we collect will not be shared with anyone outside West Sussex County Council Office and will only be used for the purpose stated. The data we collect will be held securely on computer for a period of up to two years before being appropriately destroyed. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see www.westsussex.gov.uk/privacy-policy.

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Please help us to get better

The insight this survey will provide will help us to improve the service that you receive but I need to be very clear that I cannot change the outcome of your complaint. I would like to understand how it felt when you went through the complaints process

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2.  

Please select the degree to which you agree/disagree with the following statements (please provide an answer for each statement)

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It was easy to contact the council to make a complaint
It was easy to make my complaint
I felt my complaint was understood
The people who dealt with my complaint were polite and respectful
Timescales were explained to me
The length of time taken to respond to my complaint was reasonable
I was told how to progress my complaint if I remained unhappy
3.  

Overall, how satisfied are you with the service you received from West Sussex County Council with regards to the complaint process?

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4.  

If you were dissatisfied with the overall service was it:

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Maximum 255 characters

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