Residential and Nursing Care Homes Framework Re-tender
Overview
West Sussex County Council is preparing to renew the way it commissions older people’s care home services for residents with eligible care needs. The current framework ends in 2027, and we are working with residents, families, care providers and professionals to design a new approach that better reflects people’s experiences and needs.
You can read more about the messages we heard from residents, family members and care home professionals:
- Care Home Tender - You Said, We Heard - Customers & Families Report - 2025 (opens in new window)
- Care Home Tender - You Said, We Heard - Care Worker Survey Feedback 2025 (opens in new window)
- LifeLong Services & Mental Health Care Staff Survey Feedback 2025 (opens in new window)
Accessibility and alternate formats
If you need further support completing an online form, help can be arranged from a digital volunteer. Alternatively, people can request a printed version of the survey is sent to them, with a freepost return envelope, by calling 01243 777100
If you require any of this information in an alternative format, then please contact us via email at haveyoursay@westsussex.gov.uk or by telephone on 01243 777100 and we will do our best to assist you. If you are deaf or hard of hearing and have a BT Relay UK app (opens in new window) installed on your PC, laptop or smartphone, you can contact us on 18001 01243 777100.
For more information about the accessibility of this website, please see our Accessibility tab (opens in new window) at the foot of the page.
Please note, you can use the Google Translate function to access this project in a range of different languages. The Google Translate widget can be found at the top left-hand side of the project page, where it sits just above the black West Sussex County Council ribbon.
-
West Sussex County Council commission care homes for older people. We work closely with care homes to make continuous improvements. We would like to hear from Care Workers, Registered Managers/Nurses and support staff, including Activities Coordinators, on how the Council, as the Commissioner, can work with your care home to support you to deliver better care and support to vulnerable older people.
West Sussex County Council is committed to ensuring that its services are delivered fairly and in an effective way. You do not have to answer these questions, but it would help us greatly if you did. The information will be kept confidential, treated sensitively, and will only be used for the purposes outlined. Personal data supplied in this survey/on this form will be processed in accordance with the 2018 Data Protection Act and the General Data Protection Regulations, and any subsequent relevant legislation. West Sussex County Council will not share any personal information collected as part of this survey. The information will be held electronically for a period of two years before being appropriately destroyed. The information you provide will be used for statistical analysis, management, planning and the provision of services by the County Council and its partners. It will not be used for any other purpose without your prior consent. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see our Data Privacy Policy.
This survey will be used to collect some personal data, the processing of which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Personal data supplied in this survey will be processed in accordance with the 2018 Data Protection Act and the General Data Protection Regulations, and any subsequent relevant legislation.
The survey will close on Sunday 20 July 2025
Share Older People's Care Homes Staff Survey 2025 on Facebook Share Older People's Care Homes Staff Survey 2025 on Twitter Share Older People's Care Homes Staff Survey 2025 on Linkedin Email Older People's Care Homes Staff Survey 2025 link -
West Sussex County Council commissions care homes for people with Lifelong Disabilities and Mental Health needs (this includes Learning Disabilities, Autism, Acquired Brain Injury, Physical and Sensory Injury or needs).
We work closely with care homes to make continuous improvements. We would like to hear from Support Workers and Registered Managers how the Council, as the Commissioner, can work with your care home to support you to deliver better care and support to vulnerable people.
West Sussex County Council is committed to ensuring that its services are delivered fairly and in an effective way. You do not have to answer these questions, but it would help us greatly if you did. The information will be kept confidential, treated sensitively, and will only be used for the purposes outlined. Personal data supplied in this survey/on this form will be processed in accordance with the 2018 Data Protection Act and the General Data Protection Regulations, and any subsequent relevant legislation. West Sussex County Council will not share any personal information collected as part of this survey. The information will be held electronically for a period of two years before being appropriately destroyed. The information you provide will be used for statistical analysis, management, planning and the provision of services by the County Council and its partners. It will not be used for any other purpose without your prior consent. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see our Data Privacy Policy (opens in new window)
This survey will be used to collect some personal data, the processing of which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Personal data supplied in this survey will be processed in accordance with the 2018 Data Protection Act and the General Data Protection Regulations, and any subsequent relevant legislation.
This survey closes for responses Sunday 27th July, 11.55pm.
Share Lifelong Services and Mental Health Care Homes Staff Survey 2025 on Facebook Share Lifelong Services and Mental Health Care Homes Staff Survey 2025 on Twitter Share Lifelong Services and Mental Health Care Homes Staff Survey 2025 on Linkedin Email Lifelong Services and Mental Health Care Homes Staff Survey 2025 link
