Customer Experience AI Bot online discussion forum
We’re looking to create a small online discussion forum to help us test how AI technology can be used with our existing customer experience functions. Participants will test the AI by asking questions which will be used to teach the technology how different residents and customers may interact with it.
AI technology will allow us to modernise our customer experience offer, and provide a self-service model available 24/7. Traditional routes of communication (phone and email) will remain available for those that need them, but AI will give more choice for those seeking quick answers anytime and from anywhere.
Who are we looking for?
To form this forum we need volunteers who come from a whole range of our communities in West Sussex to help us to test the technology with us to ensure it meets our high standards for customer service.
In order to create forums that are as representative as the communities we serve we have designed a short survey to find out more about you. The answers of these questions will then be used to select a group of individuals to form our online discussion forums.
It’s really important for us to design this new system with our residents and customers so that we can ensure they work for you.
Please note that you must be 15 years or over to take part in the discussion groups.
Take part by completing the short survey at the bottom of the page, applicants will then be selected and contacted.
Your commitment
Applicants that are selected will be contacted and given more information about the next steps of testing the AI.
Throughout the next 12 months we will be engaging with our forum to test different parts of the AI technology for different services.
These forums will be run virtually with no need to meet physically. You will be able to participate in your own time and you can commit for as long as you like.
Please note: We are looking for West Sussex residents, customers and staff to take part in the focus groups.
Alternate formats
If you require any of this information in an alternative format, then please contact us via email at customer.service@westsussex.gov.uk or by telephone on 01243 777 100 and we will do our best to assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 777 100. For more information about the accessibility of this website, please read the Your Voice Engagement Hub Accessibility Statement (opens in new window).
Survey web browser compatibility
Please use one of the browsers below when completing the survey to ensure it looks and works as it should. These are:
· Microsoft Edge version 86 and above
· Chrome version 86 and above
· Firefox version 78 and above
· Safari version 14 and above
Data Privacy Statement
The Customer Experience Team will use this survey to collect some personal data (e.g. name, email address) which is necessary for the purposes of legitimate interests pursued by the controller, except where such interests are overridden by the interests, rights or freedoms of the data subject.
All personal data will be processed in accordance with the 2018 Data Protection Act, the General Data Protection Regulations and any relevant subsequent legislation. Your personal data will not be used for any other purpose without your prior written consent. The information we do collect will be stored electronically for a period of up to 1 year before being appropriately destroyed. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see the West Sussex County Council Privacy Policy.