Customer Experience AI Bot online discussion forum survey

We’re looking to create a small online discussion forum to help us test how AI technology can be used with our existing customer experience functions. Participants will test the AI by asking questions which will be used to teach the technology how different residents and customers may interact with it.

AI technology will allow us to modernise our customer experience offer, and provide a self-service model available 24/7. Traditional routes of communication (phone and email) will remain available for those that need them, but AI will give more choice for those seeking quick answers anytime and from anywhere.