Booking with YES - your experience

We’re working to make it easier for families and young people to book an Initial Resourcing Session (IRS) to access support from the Youth Emotional Support (YES) Service.

Please complete the quick poll below selecting all options that apply to your experience.

Thank you for your time.

What made it difficult for you to book an Initial Resourcing Session (IRS) with the YES Service? (Select all answers that are relevant to you):

* required

I didn’t understand the referral (e.g. why I was referred, what YES is, or what an IRS involves)

I wasn’t sure what I was signing up to or what would happen

I didn’t want support from YES

I was hoping for support from a different service

I had difficulty with the booking process (e.g. didn’t know how to book, didn’t realise I needed to book myself, or had issues accessing the system)

I missed the booking (e.g. didn’t realise there was a timeframe or forgot to book)

I had technical issues with the information provided (e.g. link or QR code didn’t work)

Other (please specify)

Tell us more - what would have helped you to book?

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