Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share Website Survey (2024) on FacebookShare Website Survey (2024) on TwitterShare Website Survey (2024) on LinkedinEmail Website Survey (2024) link
Introduction
This survey aims to capture your feedback about West Sussex County Council’s website: www.westsussex.gov.uk.
The survey should take approximately 15 minutes to complete.
We are specifically interested in your views about the website itself, rather than views about the services and systems you access via the website, such as applying for social care, disabled parking, blue badge and renewing your library books.
Alternate Formats and Accessibility
If you require any of this information in an alternative format, please contact us by phone 01243 777100or via email at osd.office@westsussex.gov.ukand we will assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 642105.
This survey aims to capture your feedback about West Sussex County Council’s website: www.westsussex.gov.uk.
The survey should take approximately 15 minutes to complete.
We are specifically interested in your views about the website itself, rather than views about the services and systems you access via the website, such as applying for social care, disabled parking, blue badge and renewing your library books.
Alternate Formats and Accessibility
If you require any of this information in an alternative format, please contact us by phone 01243 777100or via email at osd.office@westsussex.gov.ukand we will assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 642105.
The West Sussex County Council website (www.westsussex.gov.uk) receives around 5 million visits per year and is considered the ‘Digital front door’ to the entire organisation.
Our Online Service Delivery (OSD) team that manage the website recently ran a survey to gather feedback from residents on the overall experience of using the WSCC website.
Key results
The results are now in and the feedback from over 1,000 customers has been very positive. Here are some of the highlights:
83% overall felt extremely satisfied, satisfied or OK about the website.
69% of respondents rated the website search as either excellent or good.
72% of respondents felt it was very easy or easy to find information and services.
85% of respondents said they encountered no accessibility issues.
64% of respondents felt no improvements or change were required.
58% of respondents rated the overall design as either excellent or good.
Positive customer comments
We also received a number of positive customer comments including:
“I am 90 years old, computer literate and found it very simple and easy”
“With education it took me through simple stages to find term dates”
“The website is good and works well at the moment. Don't 'fix’ something that does not need fixing.”
Such positive feedback from our residents and customers is a great achievement and highlights the hard work that goes into the website and the content. This includes maintaining our accessibility accreditation from Shaw Trust, an organisation that specialises in testing public sector websites against accessibility standards.
The feedback from the survey, along with views gathered from upcoming stakeholder sessions, including with staff, will help shape the future of our website and how we can make the most of the resource for our residents and customers.
Summary of customer website survey results and feedback
