Stop Smoking Service Provider referral routes and client groups

Help Shape a Smokefree Future for West Sussex

The Smokefree West Sussex Partnership and the Tobacco Delivery Group, part of the West Sussex Joint Health and Wellbeing Strategy, are committed to making West Sussex a smokefree county.

Your honest and anonymous feedback is vital in shaping our strategic direction and achieving this goal. By sharing your views, you’ll help us refine our approach and ensure that stop smoking support services across West Sussex are effective and accessible.

Your input will be combined with feedback from other stakeholders to guide both our long-term strategy and practical actions.

The new West Sussex Health and Wellbeing Strategy has two strategic goals focussed on tobacco. These are:

• Effective stop smoking pathways are in place across the county, providing fair access for all population groups to stop smoking services, and support to quit smoking.

• Stop smoking services for population groups at high risk of the consequences from smoking, for example, those who are pregnant, developed with their input, to maximise uptake and effectiveness.

• Smokefree environments are normalised across our health and care system, with key partners and organisations role modelling this movement.

• People are protected from illicit tobacco and underage supply

As part of the efforts to achieve these goals, it would be helpful to understand the referral sources and pathways, general outreach and promotion strategies and targeted efforts towards specific groups of smokers that stop smoking providers in the West Sussex Smokefree system are undertaking.

Survey Closing Date

This survey will be open until Friday 16th January 2026.

Accessibility Statement

If you need this information in an alternative format, please contact us on 0330 222 6824 or via email at ruth.burns@westsussex.gov.uk and we will do our best to assist you.

If you are deaf or hard of hearing and use an NGT texting app on your computer, laptop, or smartphone, you can also contact us on 18001 0330 222 6824

For more details about website accessibility, visit the Accessibility tab at the bottom of the page (opens in a new window).

You can also use the Google Translate function to view this project in different languages. The widget is located at the top left of the project page, just above the black West Sussex County Council ribbon.

Survey web browser compatibility

Please use one of the browsers below when completing the survey to ensure it looks and works as it should. These are:

· Microsoft Edge version 86 and above

· Chrome version 86 and above

· Firefox version 78 and above

· Safari version 14 and above

Which is the most common source of referral to your service, other than self referral?

* required

GP Referral

Hospital clinics

Community pharmacies

Job Centre

Housing Partnerships

Social Prescriber

Other (please specify)

What proportion of your clients are self referrals? Please give an approximate percentage.

* required

Maximum 255 characters

0/255

Where do your self-referral clients hear about your stop smoking service? (tick all that apply)

* required

GP or other GP practice staff told them about it

Hospital staff told them about it

Pharmacy staff told them about it

Other medical professional told them about it

Saw it advertised on a poster

Heard on radio

Saw an advert on TV

Community event

Web search

Social Media

Other (please specify)

Have you noticed any changes in referral trends over the past few years?

* required

Yes

Examples of changes might be a community partner has started or stopped referring their clients to you. Or, you see a lot more or a lot fewer self referrals.

How do digital or online platforms influence client referrals?

* required

Maximum 20,000 characters

0/20,000

For example, do clients find your service through social media, by searching online, through the NHS or local authority websites, etc.

Which communication methods do you use most often? (Please tick all that apply)

* required

Posters

Social Media

Community events

Word of mouth

GP surgery patient groups

GP surgery targeted invitations to clinics for their patients with long term conditions

Other (please specify)

What promotion methods are the most successful based on how clients tell you they came into the service?

* required

Maximum 255 characters

0/255

Where do you advertise your service?

* required

Maximum 255 characters

0/255

Please give specific information in terms of geography if possible please, like bus shelter in Anytown

Are there any client populations you find it more difficult to reach or engage with?

* required

Maximum 20,000 characters

0/20,000

Please let us know any specific barriers and opportunities that exist in engaging these client groups.

10.

Are there specific groups in the population who you work with or target your services to?

* required

Yes

11.

Please describe partnership work you do with specialist services (if any). Examples might be working with community mental health teams, social prescribers, maternity services, drug and alcohol support, homeless support groups.

* required

Maximum 20,000 characters

0/20,000

12.

Do you collaborate with any other organisations to offer stop smoking support, e.g. community groups?

* required

Yes

13.

Which of the following most accurately describes your stop smoking service?

* required

GP surgery

Pharmacy

Wellbeing Hub

Hospital in-patient setting

Mental health in-patient setting

Community mental health setting

Maternity services

Surgical peri-operative setting

Quit4Wellbeing

Prison setting

Other (please specify)

14.

What are the strengths (if any) in your current outreach or referral mechanisms you would like to share?

Maximum 20,000 characters

0/20,000

15.

What gaps (if any) exist in your current outreach or referral pathways that you would like to address?

Maximum 20,000 characters

0/20,000