Library Lapsed User Survey

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Library sign with quote saying "Libraries really are the gates to the future." Neil Gaiman

West Sussex Library Service is always disappointed to lose customers, especially as we don't usually find out why they have stopped using our services! This survey is designed to reach out to those of you that we know are no longer using our services and to ask a couple of simple questions - why did you stop using your library card and is there anything that we can do to tempt you back?

Accessibility Statement

If you require any of this information in an alternative format, please contact us by phone 01243 642111 or via email at county.libraries@westsussex.gov.uk and we will assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 642111.

For more information about the accessibility of this website, please see our Accessibility tab (opens in new window) at the foot of the page.


Survey web browser compatibility

Please use one of the browsers below when completing the survey to ensure it looks and works as it should. These are:

· Microsoft Edge version 86 and above

· Chrome version 86 and above

· Firefox version 78 and above

· Safari version 14 and above

West Sussex Library Service is always disappointed to lose customers, especially as we don't usually find out why they have stopped using our services! This survey is designed to reach out to those of you that we know are no longer using our services and to ask a couple of simple questions - why did you stop using your library card and is there anything that we can do to tempt you back?

Accessibility Statement

If you require any of this information in an alternative format, please contact us by phone 01243 642111 or via email at county.libraries@westsussex.gov.uk and we will assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 642111.

For more information about the accessibility of this website, please see our Accessibility tab (opens in new window) at the foot of the page.


Survey web browser compatibility

Please use one of the browsers below when completing the survey to ensure it looks and works as it should. These are:

· Microsoft Edge version 86 and above

· Chrome version 86 and above

· Firefox version 78 and above

· Safari version 14 and above

Page last updated: 16 Oct 2023, 04:18 PM