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IT Customer Satisfaction Survey

IT Customer Satisfaction Survey

Acessibility Notice

If you need this information in an alternative format, please contact us on 01243-777979  or via email at it.service.desk@westsussex.gov.uk.  If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone you can contact us on 18001 01243-777979

Introduction

In order for us to to improve our service, please take a few moments to answer the following questions about your recent issue.

Maximum 255 characters

0/255

3.  

Are you providing feedback to a completed Incident (fault) or Service Request?

* required

Maximum 7 characters

0/7

For example - 600000 for an Incident or 400000 for a Request.
5.  

When you used our service, how satisfied were you with the quality of the greeting and initial engagement you received?

* required
6.  

How satisfied are you with the ease of reporting your issue into IT Services?

* required
7.  

If you contacted us via Service Desk Online, how satisfied were you with the speed of the response you received?

* required
8.  

How well were you kept up to date on the progress of your incident/request?

* required
9.  

How satisfied were you with the quality of the resolution provided for your incident/request?

* required
10.  

How satisfied were you with the time taken to resolve your incident/request?

* required
11.  

Overall, how satisfied have you been with the service provided?

* required