Registration and Provider Record Processing – Assistant Feedback

We are reviewing how registration and provider records are processed within Synergy and the procedures that support this work. This survey gathers feedback from assistants about current processes, procedures, and guidance to identify areas for improvement.

Please allow around 20–30 minutes to complete this survey. We would really value thoughtful and reflective feedback rather than quick responses.

You are welcome to open and refer to the relevant procedures while completing the survey. In fact, if a question makes you unsure about how something is currently set out, please take the opportunity to look at the procedure before responding. This review is intended to understand how well the processes and guidance work in practice, rather than test what you can remember.

What will this survey ask about?
The survey is split into a number of short sections. You will have separate opportunities to provide feedback on:

• your experience of the Ofsted Download, school-run childcare and childminder agency processes
• how the different processes and procedures link together
• the structure, clarity and usefulness of the current procedures
• your experience of receiving training, including overview, shadowing, supervision and QA
• if applicable, your experience of supporting or training other assistants through these processes
• any final comments or suggestions you would like us to consider.

Please try to add your feedback within the section it relates to, as there will be opportunities throughout the survey to comment on each of these areas.