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Coordinator support review - registration and provider records

This survey is intended to understand how well the current procedures and supporting information enable coordinators to respond to queries about registration and provider record processing, particularly where a situation is unusual or more complex. We are interested in what currently works well, where information may be difficult to find, and whether any additional resources could support coordinators to provide clear and consistent guidance. This is not an assessment of individual knowledge or performance, but you mind find it useful to reflect on how you feel your knowledge is retained from previous experience or learnt, and retained, as queries arise.

0% answered

1.  

How often do assistants approach you with queries about registration or provider record processing?

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2.  

How confident do you generally feel responding to queries about registration and provider record processing?

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3.  

How often are you able to resolve an assistant's query without needing to escalate it to an Advisor?

* required