West Sussex Community Equipment Service

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Community equipment and minor adaptations to the home can help adults and children with physical disabilities or illness with:

  • getting around the home, such as stair rails or rails at the front door
  • daily activities, such as washing, using the toilet, getting on and off furniture (bed and chair), and managing in the kitchen
  • providing support after a discharge from hospital
  • increasing independence and safety.

Community equipment and minor adaptations can also help to reduce or delay the need for longer-term care as well as reducing unplanned hospital admissions.

The West Sussex Community Equipment Service provides free loans of equipment to people who live permanently in the county.

NRS Healthcare, an independent community equipment provider, hold the current contract to arrange for the delivery, collection, repair and servicing of community equipment.

We want to improve our services and have created a survey to find out about your experiences if you have used the equipment service and your views about how we can best provide equipment or minor adaptations in the future.

The survey is being conducted by West Sussex County Council, on behalf of the council and the NHS West Sussex Clinical Commissioning Group. It should take around 10 minutes to answer the questions.

We would like to hear from as many people as possible, but the survey is voluntary, and you do not have to answer the questions if you would prefer not to. It will not affect the services you receive if you do not participate.

The survey closes on 14 January 2022.

What we will do with the results of the survey

What you tell us will help us to assess how well the community equipment service is performing and whether any improvements are needed for the future. The results will be used to inform the award of a new contract for delivering the service in 2023.

Accessibility statement

If you need this information in an alternative format, please contact James Ironside by phone on 033022 23807 or email at ices@westsussex.gov.uk. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 033022 23807.

We are committed making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

West Sussex County Council has created an Accessibility Statement (External link) and details about the general accessibility of the Your Voice Engagement Hub can be found by clicking on the 'Accessibility tab' at the bottom of the page.

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at haveyoursay@westsussex.gov.uk.

Data Protection/Privacy Notice

Adults' Services will use this questionnaire to collect personal and special category data the processing of which is necessary to enable us to be compliant with the law (general well-being duties), and for reasons of substantial public interest. The data will be processed in accordance with the 2018 Data Protection Act, the General Data Protection Regulations, and any subsequent data protection legislation.

The data we collect will be securely stored and kept for period of up to 2 years before being appropriately destroyed. The data we will collect will not be used for any other purpose than that stated above without your prior written consent. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see www.westsussex.gov.uk/privacy-policy.

Community equipment and minor adaptations to the home can help adults and children with physical disabilities or illness with:

  • getting around the home, such as stair rails or rails at the front door
  • daily activities, such as washing, using the toilet, getting on and off furniture (bed and chair), and managing in the kitchen
  • providing support after a discharge from hospital
  • increasing independence and safety.

Community equipment and minor adaptations can also help to reduce or delay the need for longer-term care as well as reducing unplanned hospital admissions.

The West Sussex Community Equipment Service provides free loans of equipment to people who live permanently in the county.

NRS Healthcare, an independent community equipment provider, hold the current contract to arrange for the delivery, collection, repair and servicing of community equipment.

We want to improve our services and have created a survey to find out about your experiences if you have used the equipment service and your views about how we can best provide equipment or minor adaptations in the future.

The survey is being conducted by West Sussex County Council, on behalf of the council and the NHS West Sussex Clinical Commissioning Group. It should take around 10 minutes to answer the questions.

We would like to hear from as many people as possible, but the survey is voluntary, and you do not have to answer the questions if you would prefer not to. It will not affect the services you receive if you do not participate.

The survey closes on 14 January 2022.

What we will do with the results of the survey

What you tell us will help us to assess how well the community equipment service is performing and whether any improvements are needed for the future. The results will be used to inform the award of a new contract for delivering the service in 2023.

Accessibility statement

If you need this information in an alternative format, please contact James Ironside by phone on 033022 23807 or email at ices@westsussex.gov.uk. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 033022 23807.

We are committed making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

West Sussex County Council has created an Accessibility Statement (External link) and details about the general accessibility of the Your Voice Engagement Hub can be found by clicking on the 'Accessibility tab' at the bottom of the page.

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at haveyoursay@westsussex.gov.uk.

Data Protection/Privacy Notice

Adults' Services will use this questionnaire to collect personal and special category data the processing of which is necessary to enable us to be compliant with the law (general well-being duties), and for reasons of substantial public interest. The data will be processed in accordance with the 2018 Data Protection Act, the General Data Protection Regulations, and any subsequent data protection legislation.

The data we collect will be securely stored and kept for period of up to 2 years before being appropriately destroyed. The data we will collect will not be used for any other purpose than that stated above without your prior written consent. West Sussex County Council is registered as Data Controller (Reg. No. Z6413427). For further details and information about our Data Controller, please see www.westsussex.gov.uk/privacy-policy.

Page last updated: 12 Apr 2022, 01:38 PM