CBC Library Group: Book and AV Quarterly Survey

It is a requirement of the CBC Library Group Terms of Reference for all members to provide supplier performance feedback and update projected expenditure each quarter.

Suppliers will be sent quarterly feedback in relation to their overall performance each quarter along with an update on projected expenditure for the financial year.

Customers shall deal with day-to-day problems as they occur, recording only persistent issues on the quarterly feedback form.

Persistent issues should still be reported for resolution in the usual way. They will be recorded in the quarterly feedback form for performance monitoring only.

Feedback must be provided for each Lot separately. There is an option to choose “No issues” under the persistent issues list, or "Not applicable" if you do not subscribe to the Lot.

For each Local Authority or Schools Library Service there should be one response. This means that only one person per LA or per SLS should log into the survey.

Accessibility Statement:

If you require any of the information for this project in an alternative format, please contact us on 03302 227315 or via email at jade.pichaeli@westsussex.gov.uk and we will do our best to assist you. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 03302 228559.

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Please view the West Sussex County Council Accessibility Statement, for further details. Information about the accessibility of the Your Voice Engagement Hub can be found by clicking on the Accessibility link at the bottom of the page.

Where it exists, we will provide details of any project related content which is not fully accessible under a heading of 'Non-accessible content' below.

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us at haveyoursay@westsussex.gov.uk.