Care and Support at Home Framework (2024)

Following a recent tender process, the 2024 Care and Support at Home Framework, is now live. The new Framework replaces all previous domiciliary care and care and support at home framework agreements and is designed to ensure that residents of West Sussex have access to sustainable services which support them to live at home and retain as much independence as possible for as long as possible, supporting them to live the life they want to lead.

More than 120 providers, including several new services, have been approved on the new Framework and providers who bid for the opportunity to join the Framework have now been contacted to confirm the outcome of their bid. To ensure continuity of care we will work with those who did not bid or were unsuccessful to enable them to continue to work with their existing customer base where possible and to provide advice on potential re-opening of the framework in the future.

The 2024 Care and Support at Home Framework offers parity for all qualified providers and will award packages of care to providers based on their ability to meet customer need first and foremost, followed by the lowest hourly cost using each provider’s standard or enhanced rates.

If you have a question about the 2024 Framework, please get in touch via AdultsCommissioning@westsussex.gov.uk

Thank you to all those who responded to the tender opportunity and to all service providers and your teams who continue to provide vital support services to the residents of West Sussex.

Adults Commissioning

AdultsCommissioning@westsussex.gov.uk

Alternate formats

If you require any of the information for this project in an alternative format, please contact us on 01243 777100 or email us at EasternGatewayWorks@westsussex.gov.uk. If you are deaf or hard of hearing and have an NGT texting app installed on your computer, laptop or smartphone, you can contact us on 18001 01243 777100.

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